Have a Question? Read below for our frequently asked questions and answers.

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Website Design & Development

Can you create a website following my design?

Of course we can! We have HTML Front End Developers that will take your design files and convert it into a mobile friendly website. We will walk you through the process and give you our recommendations as well. Learn more about our creative to HTML services.

Do you build shopping carts?

We develop and maintain online stores (shopping carts) using open source solutions like WooCommerce and Magento. We have also developed custom shopping carts when needed or have done integrations with payment gateways like PayPal, Authorize.net and Stripe. You can read more about our e-commerce solutions.

Will you take care of the website after it is done?

All of our WordPress website projects come with 1 year of web hosting and WordPress plugin/theme/security updates and emergency technical support. After that you are automatically enrolled in our WordPress web hosting and maintenance plan so that you can continue to rely on our support team to keep your site up and running. As for content updates and website changes, you will find our team is reliable and dependable to help you with anything you need.

I already have a website, can you add changes and maintain it for me?

Yes, we can definitely help you maintain and update your website. We have experience working and updating different types of websites done on different platforms. We can even do a free assessment on your website, let you know of any potential issues and give you recommendations on what you can improve.

What programming languages do you work with (ASP, PHP, etc)?

Our team is evenly divided into teams with ASP.NET/Microsoft and Lamp/PHP open source technologies. We also have many hybrid developers that work in both. We are also experienced with many frameworks using .NET or PHP like ASP.NET MVC, Laravel, CodeIgniter, Cake and others.

Hosting & Maintenance Services

I don’t like my hosting provider, can you move my site to your hosting?

Yes we can! As long as your site is done in a programming language or framework that we support then we can move the site and database to our servers for you. We support ASP and PHP sites, we can host mySQL and SQL Server databases as well. Popular systems and frameworks such as WordPress, Joomla, Drupal are run on these languages and databases. Read more about our different hosting and maintenance services.

What types of hosting do you offer? Shared? Dedicated?

Most of our websites are hosted on shared servers, but upon request we can build a dedicated server for your site or application if needed. We have both Linux and Windows based hosting services available. Most of our website hosting services include daily backups, ping monitoring and emergency tech support in case the site goes down.

Is my website backed up?

We provide at least one level of backup and sometimes two levels of backups, meaning that at the minimum all of your website files and database data is backed up daily and weekly in an off-site location. When your site has two levels, that means there is a local backup and an off-site backup for more redundancy and faster recovery time. Our team provides emergency technical support so that in the possible event of a crash we will bring the site back up for you.

I use a different web hosting provider. Can you help me maintain it?

We help our clients with whichever hosting vendor they use, from low cost hosting services like GoDaddy and BlueHost to cloud based hosting providers like Amazon AWS and others. We also have helped maintain servers with dedicated server hosting vendors like RackSpace and Cogeco Peer1. We will evaluate your server infrastructure, make sure it is OK and that we can provide server management services for you. We may recommend you to move to our hosting services if we feel that it makes sense for you but first give us a call and learn more.

Mobile Apps

Do your apps work both on iphone and android?

We prefer to develop in cross-platform environments like Ionic and Xamarin which allows us to lower costs and develop business solutions quicker for our clients. This means that most of our apps are ready to be rolled out on multiple platforms at the same time. In certain cases we find it necessary to develop native apps and can do so when needed. You can read more about some of our mobile apps for businesses.

Do you develop games?

We are focused on developing business solutions to make processes more efficient and to provide critical information as quickly as possible to mobile users. We would need to double our team and creative department to provide game development services, so we  have decided to focus on making businesses work better.

Payment

Do you accept credit card payments?

Yes we do! We accept these major credit cards: MasterCard, Visa and American Express for our services.

Do I have to pay everything up front?

We offer payment terms for each project. Smaller projects usually require a 50% deposit and the balance is paid on delivery. Larger projects will have a different payment plan with payments made at time intervals and/or milestones and deliverables.